Customers may return an eligible parcel within 24 hours of receiving the parcel.

The returned parcel must be delivered back to the seller within this 24-hour period.

The 24-hour period is strict.

A customer will be eligible for a full refund when:

• The customer returns the parcel within 24 hours of receiving it; and
• The returned parcel is successfully received by the seller within the 24-hour return period; and
• The returned products satisfy the applicable return conditions.

Once the returned parcel has been received and verified, the refund will be processed through the applicable payment method or refund process.

If the parcel is returned after the 24-hour period, the return may be rejected and no refund will be issued.

Customers are responsible for ensuring that the returned parcel reaches the seller within the permitted return period.

Returned products should be returned in the condition in which they were received, along with their original packaging and included items, where applicable.

For hygiene and safety reasons, certain beauty, skincare, personal care, or health-related products may be subject to additional return restrictions where permitted by applicable law.

Products that have been used, damaged, altered, or otherwise made unsuitable for resale may not qualify for a refund, except where applicable consumer law provides otherwise.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible through the website chat or available contact method.

We may request photographs, videos, order information, or other details to verify the issue and determine the appropriate resolution.

After an eligible return is received and verified, the refund will be initiated.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution involved.

Refunds may not be provided when:

• The return is received after the 24-hour return period.
• The product does not meet applicable return conditions.
• The customer has damaged or altered the product after delivery.
• The customer fails to return the parcel within the specified period.

These conditions are subject to any rights that cannot legally be excluded under applicable consumer-protection laws.

For return or refund assistance, contact Blush & Thread through the website's one-to-one chat or the contact details provided on the website.

Please keep your order details and delivery information available when contacting us.